Cancellation and Refund Policy
Last updated: April 02, 2023
Thank you for using Mind & Mood website and Mind & Mood app.
If, for any reason, you would like to cancel or reschedule your booking. We invite You to review our policy on cancellation and refund. The following terms are applicable for any service that You book with Us.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of this Return and Refund Policy:
Application means the software program provided by the Company downloaded by You on any electronic device, named Mind & Mood
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Thought and Health Est. , P.O.Box 445 Amman, 11953, Jordan .
Booking mean a request by You to use one of our appointments at a specific time
Service refers to the Application or the Website or both.
Website refers to Mind & Mood, accessible from https://www.mindandmood.org
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Your Booking Cancellation Rights
You are entitled to cancel Your Booking anytime without giving any reason for doing so.
In order to exercise Your right of cancellation, You must inform Us of your decision by means of a clear statement at least 2 days before the date of the appointment. You can inform us of your decision by:
By email: info@mindandmood.org
By a phone call or WhatsApp to the number: 00962795627411
If the Booking was paid for and the notification of cancellation was made by You 2 days before the time of the appointment. We will reimburse You no later than 45 days from the time of the appointment, and You will incur any fees or charges deducted by for third parties for such reimbursement.
If the Booking was paid for and the notification of cancellation was made by Us. We will reimburse You no later than 45 days from the time of the appointment, and You will not incur any fees or charges deducted by for third parties for such reimbursement.
Contact Us
If you have any questions about our Cancellation and Refunds Policy, please contact us:
By email: info@mindandmood.org
By phone number: 00962795627411